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Common questions

Read this
before you book.

The questions worth answering before anyone spends money, including the ones with answers you might not want.

No. MXNCELLS provides marketing, coordination, and travel-support services. Consultations, eligibility decisions, medical advice, procedures, and follow-up instructions come from independent licensed physicians and clinics in Mexico.

Before you book

Your Mexico care-trip checklist.

Eight things travelers most often wish they had handled earlier. Travel logistics only: anything touching your treatment is your physician's to answer.

  1. 01
    Passport valid 6+ months

    Airlines and border agents can turn away a passport that expires soon after your trip.

  2. 02
    Medication list using generic names

    Brand names differ in Mexico, so a list written in generic names travels better. Pack your usual supply for the length of the trip.

  3. 03
    Records and imaging, digital and printed

    Bring everything you listed on your intake form: scans, labs, and anything else you consider pertinent to your case. Digital and printed both earn their place.

  4. 04
    Someone travelling with you

    Even a straightforward visit is easier with another person along. Tell your coordinator what would help and we can arrange a translator, airport pickup, and support through the rest of the trip.

  5. 05
    Payment that works abroad

    Tell your bank you're travelling, and confirm what's paid in advance versus on site.

  6. 06
    A phone that works in Mexico

    Check with your carrier whether your plan already covers Mexico. If it does not, ask your coordinator and we can suggest an eSIM.

  7. 07
    A written aftercare plan

    Emailed or printed, either is fine. What matters is that you leave with it and that you follow it.

  8. 08
    Time to enjoy where you are

    Leave a little room either side of your appointments. Both cities are worth seeing, and your coordinator can point you at what is close by.

Still unsure?
Just ask.

If your question is not here, send it. A coordinator will answer it directly. There is no obligation attached to asking.

PRIVATE INTAKE

Ask us anything

Takes about a minute. Nothing is scheduled and nothing is owed.

Either an email or a phone number is required so we can reach you. Submitting this form does not create a physician-patient relationship.
Our role, clearly stated.

MXNCELLS is a marketing, coordination, and travel-support company. We do not diagnose, prescribe, provide medical advice, select treatments, or control independent physicians or clinics. Medical services are provided solely by licensed medical professionals in Mexico. Eligibility, risks, benefits, alternatives, and outcomes must be discussed with your treating physician. MXNCELLS does not guarantee outcomes. Travel purchases and medical services are subject to the relevant provider's terms; coordination fees are non-refundable once services begin.